Frequently asked questions

It depends on the job: the number of rooms, hallways and stairs, the carpet's condition, and whether you need stain, pet urine or protectant treatments. Rather than publish a “from” price that may not fit your home, we quote over the phone. Call 1300 314 038.

Typically 1–4 hours, compared with 1–2 days for a heavy steam clean. Humidity, airflow and carpet type all affect it. On cold Canberra days, run the heating and give the room some airflow.

Chem-Dry's main cleaner, The Natural®, has no soaps, detergents or fragrances, and carries U.S. EPA Safer Choice and ECOLOGO certifications. We'll tell you when it's fine for kids and pets to be back on the carpet. Mention any allergies or asthma when you call.

No. Chem-Dry uses Hot Carbonating Extraction: a carbonated solution lifts dirt from the fibre and powerful extraction removes it, using about 80% less water than typical steam cleaning.

Often, yes. The smell comes back because urine crystals stay in the backing and underlay. P.U.R.T.® (Pet Urine Removal Treatment) breaks them down at the source rather than masking them.

The US EPA suggests every 3–6 months, and more often if you have kids, pets, or someone with asthma or allergies at home.

No. Vacuuming with a commercial HEPA-filtered vacuum is a standard part of the service.

We come to you across Canberra and the ACT, including Canberra City, the Inner North and Inner South, Belconnen, Gungahlin, Woden Valley, Weston Creek, Molonglo Valley and Tuggeranong, plus Queanbeyan over the NSW border. Call with your street to confirm.

Monday to Friday, 8:30am–5:00pm. Closed Saturday and Sunday. After hours, leave a message and we'll call you back the next business day.

Eftpos, Visa and Mastercard are accepted.

No. Chem-Dry Pure Clean is a mobile service, so we come to your home or business and there's nothing to drop off.